Payment and cancellation options and Refund Policy

A. Payment Options

You can pay the Booking amount or Consultation amount through following methods:
1. Online Credit / Debit Card Payments
2. Internet Banking
3. UPI Payments

B. Cancellation

1. Cancellation:
You can cancel/Modify your Booking / Consultation by sending a request by email to crescenthospital@gmail.com
The cancellation request must contain the following data:
1. Request mentioning perpose, ie., Cancellation or Modification
2. Patient Name and Hospital Number
3. Email Id and Phone Number given.
4. Name of Doctor and Time of Appointment
5. Modification details in case of Modification request
6. Transaction Amount and Number.

C. Refund policy

Any Cancellation request before 4 hours of appointment time will be given a full refund through the same method of payment.
No refund will be allowed for cancellation requests less than 4 hours from the appointment time.
Visa, Master and UPI payments are processed through an online payment gateway system. You need not worry about your card information falling into the wrong hands because your bank will authorize the card transaction directly without any information passing through us.
The refund shall be processed within 3- 7 working days from the date of the cancellation request and subject to receipt of the refunds from the service provider. If we have received the payment through a valid credit card/ Internet banking / UPI account, then the same will be refunded to your credit card / Internet banking / UPI account respectively.
Any charges levied by the service provider for the transaction will not be refunded.